Account access & email
Sign-in problems, password reset, email verification and account-access questions.
Official Mizanly support
Help when you need it.
Get help with account access, Mizanly Pro, Google Drive backups, privacy controls, data deletion, unexpected app behaviour, bug reports and feature requests — with clear guidance on what information is safe to share.
Report a bug
Tell us what happened, what you expected, and the steps that reproduce the problem.
Start bug report →
Request a feature
Share an idea that could make Mizanly clearer, safer or more useful.
Send an idea →
Account & data deletion
Access the official deletion resource for financial-data deletion or permanent account deletion.
Open deletion page →
Privacy & data use
Review how Mizanly handles financial data, Firebase, advertising, backups and privacy choices.
Read Privacy Policy →
Support topics
Find the right path quickly.
These are the most common areas where Mizanly users may need help. Start with the relevant guidance, then contact support if the issue remains unresolved.
Google Drive backup & restore
Connecting Drive, restoring backups, revoked authorization, reconnecting or understanding app-specific backup storage.
Mizanly Pro & Google Play
Questions about Pro access, subscriptions, lifetime entitlement, purchase recognition or billing-related account behaviour.
Privacy, ads & diagnostics
Advertising privacy choices, analytics, diagnostics, safe diagnostic information and privacy-control questions.
Data, transactions & calculations
Unexpected balances, reports, budgets, loan activity, recurring transactions or other financial-record behaviour.
App behaviour & device issues
Crashes, freezes, notification problems, permissions, widgets, receipt scanning or device-specific behaviour.
Before contacting support
Useful details, without oversharing.
A short, reproducible report is usually more useful than a large data dump. Share only what is necessary to understand the issue.
Helpful information to include
When relevant, include the following in your support message:
- Mizanly app version shown in the app.
- A short description of what you were trying to do.
- What happened and what you expected instead.
- Clear steps that reproduce the issue.
- A screenshot only if it does not expose sensitive financial or authentication information.
- The app's Copy safe diagnostic info summary when support specifically benefits from it.
Never send sensitive secrets
Do not email us your password, email verification code, password-reset code, one-time password, authentication token, Google authorization token, banking credentials, full card details, PIN, complete transaction history or other highly sensitive financial records.
Frequently asked questions
Common Mizanly support questions.
If these answers do not resolve your issue, use the email-support option and describe the problem clearly.
How do I reset my password?
On the Mizanly sign-in screen, use Forgot Password and follow the reset link sent to the email address associated with your account. If the message does not appear, check spam/junk folders and confirm that you entered the correct email address.
How do I delete only my financial data?
Use Settings → Account & Data inside Mizanly and choose the financial-data deletion option. You can also use the official Account & Data Deletion page. This option is different from permanently deleting your login account.
How do I permanently delete my Mizanly account?
Use the permanent account deletion option under Settings → Account & Data or follow the instructions on the public deletion page. Permanent deletion is designed to remove the Mizanly account and associated Mizanly-side data as described in the Privacy Policy.
Why is Google Drive asking me to reconnect?
Google Drive authorization can expire or be revoked from your Google Account. Open Mizanly's Backup & Restore area and reconnect when prompted. Mizanly may request fresh Google authorization before it can access its app-specific backup area again.
Where are my Google Drive backups stored?
Mizanly uses Google Drive's hidden app-specific storage area for supported backups. Those backups are part of your own Google Drive account and are separate from your normal visible Drive files.
Why do I see ads or ad privacy choices?
Eligible Free users may see ads through Google AdMob. Privacy choices can depend on your location, consent status, device settings and applicable law. See the Privacy Policy for more detail.
What should I do if Mizanly Pro is not recognized?
Make sure you are signed into the Mizanly account associated with the purchase and that Google Play is using the relevant Google account. If Pro still does not appear, email support with the Mizanly app version and a description of the issue. Do not send full payment-card details or authentication secrets.
Can support recover financial data that I permanently deleted?
Permanent deletion is intended to be irreversible on the Mizanly side. If you intentionally created a Google Drive backup before deletion, that backup may remain in your own Drive app-data area unless you remove it. See the Privacy Policy and deletion page for details.
How should I report a reproducible bug?
Email support@zarmastech.com with the app version, steps to reproduce, what you expected, and what actually happened. Include a safe screenshot only when it does not reveal private financial or authentication information.